top of page
Frequently Asked Questions
-
How do I place an order?You can place an order by calling us directly (773-666-6409). Our team will guide you through the process.
-
Can I place an order online?Currently, orders are processed via phone. Please call us directly to place an order or for any inquiries.
-
Can I get advice on the right equipment for my needs?Yes, our knowledgeable team is ready to help you select the best equipment for your specific health requirements. We offer personalized recommendations to ensure you find products suited to your needs, whether for long-term care, recovery, or daily support. Contact us for guidance and feel confident that our experts will help you make an informed choice.
-
Do you deliver and install equipment?Yes, we provide free delivery (within 30 miles) and installation on all our equipment to ensure you have everything you need, fully set up and ready for use.
-
How long does delivery take?Delivery timelines vary based on location and product availability. Typically, orders are delivered within 3–5 business days.
-
What is your rental policy?To rent equipment, please contact our team to discuss availability and duration. Rental fees are charged on a monthly basis. If a customer decides to return the rental equipment before the end of the month, the full monthly charge still applies, and no refunds will be issued for early returns.
-
Do you provide any warranty on your products?All items purchased from All Med Equipment are covered under the manufacturer’s warranty guidelines. For any warranty returns, prior authorization from our Customer Service Department is required. Additionally, we offer our own extended warranty options for added coverage at an additional cost. Please contact us for more details on warranty options and charges.
-
What if my equipment requires repairs?If your equipment needs repair, contact our Customer Service Department for assistance. Repairs may be covered under warranty or billed separately, depending on the equipment and warranty terms.
-
What payment methods do you accept?We accept major credit cards or debit cards. Payment is due at the time of placing an order.
-
What is your return policy?We accept returns only for authorized products. If your return is approved, items must be unused, in their original packaging, and accompanied by proof of purchase. Please contact our team to determine if your item is eligible for return, as certain products may be non-returnable due to health and hygiene standards.
-
Do you accept insurance?No, we do not accept insurance at this time. All payments must be made directly by the customer at the time of purchase or rental. Please check with your insurance provider to see if they offer any reimbursement options for out-of-pocket expenses on medical equipment.
-
Do you have CPAP supplies available?Currently, we do not have CPAP supplies in stock. For information on eligibility, typically, CPAP machines are prescribed to individuals diagnosed with obstructive sleep apnea. Qualification often requires a sleep study conducted by a healthcare provider to confirm the condition and determine the necessary pressure settings. Please check back with us, as we may offer CPAP supplies in the future.
-
What if I’m injured while using the equipment?All Med Equipment provides quality medical equipment designed for safe use, but we are not liable for injuries resulting from misuse, accidents, or improper handling of equipment. We recommend consulting with a healthcare professional on correct usage before operating any medical device. For any questions regarding safe usage, please contact our team for guidance and support.
bottom of page