Question 1

How do I place an order?

Accepted Answer

You can place an order by calling us directly (773-666-6409)(tel:773-666-6409). Our team will guide you through the process.

Question 2

Can I get advice on the right equipment for my needs?

Accepted Answer

Yes, our knowledgeable team is ready to help you select the best equipment for your specific health requirements. We offer personalized recommendations to ensure you find products suited to your needs, whether for long-term care, recovery, or daily support. Contact us for guidance and feel confident that our experts will help you make an informed choice.

Question 3

Can I order medical equipment online?

Accepted Answer

Yes! 
You can now order medical equipment directly through our website. Browse our hospital beds, wheelchairs, mobility scooters, patient lifts, and more, then place your order online anytime.
 Our team will contact you within 24 hours to confirm availability, delivery date, and setup details.
 We offer fast delivery and professional installation throughout Chicago and surrounding suburbs.

Question 4

Do you deliver and install equipment?

Accepted Answer

Yes, we provide free delivery (within 30 miles) and installation on all our equipment to ensure you have everything you need, fully set up and ready for use.

Question 5

How long does delivery take?

Accepted Answer

Delivery timelines vary based on location and product availability. Typically, orders are delivered within 3–5 business days.

Question 6

What is your rental policy?

Accepted Answer

To rent equipment, please contact our team to discuss availability and duration. Rental fees are charged on a monthly basis. If a customer decides to return the rental equipment before the end of the month, the full monthly charge still applies, and no refunds will be issued for early returns.

Question 7

Do you provide any warranty on your products?

Accepted Answer

All items purchased from All Med Equipment are covered under the manufacturer’s warranty guidelines. For any warranty returns, prior authorization from our Customer Service Department is required. Additionally, we offer our own extended warranty options for added coverage at an additional cost. Please contact us for more details on warranty options and charges.

Question 8

What if my equipment requires repairs?

Accepted Answer

If your equipment needs repair, contact our Customer Service Department for assistance. Repairs may be covered under warranty or billed separately, depending on the equipment and warranty terms.

Question 9

What payment methods do you accept?

Accepted Answer

We accept major credit cards or debit cards. Payment is due at the time of placing an order.

Question 10

What is your return policy?

Accepted Answer

We accept returns only for authorized products. If your return is approved, items must be unused, in their original packaging, and accompanied by proof of purchase. Please contact our team to determine if your item is eligible for return, as certain products may be non-returnable due to health and hygiene standards.

Question 11

Do you accept insurance?

Accepted Answer

No, we do not accept insurance at this time. All payments must be made directly by the customer at the time of purchase or rental. Please check with your insurance provider to see if they offer any reimbursement options for out-of-pocket expenses on medical equipment.

Question 12

Do you have CPAP supplies available?

Accepted Answer

Currently, we do not have CPAP supplies in stock. For information on eligibility, typically, CPAP machines are prescribed to individuals diagnosed with obstructive sleep apnea. Qualification often requires a sleep study conducted by a healthcare provider to confirm the condition and determine the necessary pressure settings. Please check back with us, as we may offer CPAP supplies in the future.

Question 13

What if I’m injured while using the equipment?

Accepted Answer

All Med Equipment provides quality medical equipment designed for safe use, but we are not liable for injuries resulting from misuse, accidents, or improper handling of equipment. We recommend consulting with a healthcare professional on correct usage before operating any medical device. For any questions regarding safe usage, please contact our team for guidance and support.

Question 14

Do I need to call after placing an online order?

Accepted Answer

No need to call. After you place an order online, our team will contact you within 24 hours to confirm your order, delivery time, and setup details.
 If your request is urgent, you may call us directly for priority scheduling.

Question 15

What areas do you serve for online orders?

Accepted Answer

We provide online ordering with delivery and setup across Chicago and surrounding suburbs including Elmhurst, Naperville, Schaumburg, Orland Park, Evanston, and nearby areas within 30–50 miles.

Enter your zip code or contact us to confirm delivery availability.

Frequently Asked Questions